Privacy policy

Privacy Policy

This Privacy Policy describes how Westrow Luxury ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase through our store at westrowluxuryusa.com, which is powered by Shopify.

Personal information we collect
Depending on how you interact with us, we may collect:

  • Contact details: name, billing and shipping address, phone number, and email address.
  • Financial information: payment card and transaction details (processed securely by our payment provider).
  • Account information: username, password, preferences and settings.
  • Transaction information: items you view, add to cart, purchase, return or exchange.
  • Communications: information you include when you contact customer support.
  • Device and usage information: IP address, browser type, and how you interact with our store, including via cookies.

How we collect it
Directly from you, automatically through the Services (including cookies), from our service providers, and from partners or other third parties.

How we use your information
To provide and improve the Services (process payments, fulfil orders, manage your account, arrange shipping, handle returns and exchanges); for marketing and advertising in line with your preferences; for security and fraud prevention; to communicate with you and provide support; and to comply with applicable law.

How we disclose your information
We may share your personal information with Shopify and other service providers (payment processing, analytics, fulfilment, shipping), with marketing partners, when you direct or consent to it, with our affiliates, and in connection with legal obligations or a business transaction.

Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Your information may be shared with Shopify and third parties that may be located in countries other than where you live. To learn more, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Your rights
Depending on where you live, you may have the right to access, delete, correct, or receive a copy of your personal information, and to opt out of marketing communications using the unsubscribe link in our emails. To exercise these rights, contact us using the details below.

Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and retention
No security measures are perfect. We retain your personal information for as long as needed to provide the Services, comply with legal obligations, and resolve disputes.

International transfers
We may transfer, store and process your personal information outside the country where you live. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes
We may update this Privacy Policy from time to time and will post the revised version with an updated "Last updated" date.

Contact
For questions or to exercise your rights, email us at support@westrowluxuryusa.com or write to 8 Syncarpia Street, Marsden Park NSW 2765, Australia.